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What our Customers Say..
Testimonials
Fred.\ Holidays understands that people like to book their holiday secure in the knowledge that they are travelling with a reputable company, and as part of one of the UK's most established travel agents, Fred. Olsen Travel, you can be sure that you are travelling with a company who have built their reputation on outstanding customer service. Please see below some reviews which have been left regarding our holidays and cruises.
Excellent Service, will definitely use again
November 16, 2017

Hello

I know how people are always ready to criticise, but often forget to give praise where it’s due, and so I just wanted to say thank you to your staff for making my booking with Fred.\ so easy.

From the moment I contacted Fred.\ Holidays, your staff have been excellent.

Sally’s initial response to my query was very helpful, and when I phoned up to talk to her, although she wasn’t there, she’d left my details so one of her colleagues could easily deal with my enquiry.

Since then her colleague Kathy has been dealing with my booking and has been polite, friendly and extremely helpful. I have the cruise I wanted with much, much better customer service.

Next time I want to book a cruise, I will definitely come to you.

All arrangements were good and not any complaints
March 10, 2017

Hello Kathy, Janet and Lucy.

Back home and we want to say that the cruise was very, very good. All arrangements were good and not any complaints. We liked all the places we visited. Altogether it was a success and we are happy.

Again we want to say that you did a good job with us. Till next cruise.

Everything relating to the holiday was 100%
January 24, 2017

Just a short note to say that we have returned from our CroisiEurope holiday as arranged by you.

Everything relating to the holiday was 100% and we especially enjoyed the overnight stay at the Hotel Les Marais du Jardin (your recommendation!) in Paris, whilst en route to the south of France.

Many thanks for booking this holiday.

Christmas market cruise - Agent review
November 2, 2016

I had a single lady looking for a Christmas market cruise, but not the Rhine. She had specific dates. I suggested the Danube and Jackie found exactly what I was looking for, the correct dates and at a very competitive price for a single person.

She was so helpful and professional. I sell a smattering of river cruises, but as I have experienced a couple of river cruises I am a convert.

L Clements
Will book with you again
November 1, 2016

Great service. Will book with you again.

D Read
Our first ever river cruise
October 19, 2016

This was our first ever river cruise and Fred.\ River Cruises made everything easy from the beginning. Their suggested itinerary was fantastic and we are now looking forward to booking again next year.

M Hitchcock
Cycling Along The Danube
October 10, 2016

As a keen cyclist, I was looking for a trip which would allow me to borrow a bike and explore. The person I spoke to recommended some great cruise lines and helped me find an itinerary within my budget.

T French
Knowledgeable team
October 2, 2016

Dealing with the team at Fred.\ River Cruises was very easy. The lady answered all the questions I had and was very easy to talk to.

C McGee
Amadeus River Cruise
September 27, 2016

The Amadeus river cruise I booked was fantastic. The food, the staff, the ship itself – they were all perfect. Would definitely use Fred.\ River Cruises again next time.

D Trenthal
A great trip on the Rhine
September 12, 2016

I hadn’t heard of Fred.\ River Cruises before but found them through Google. I’m glad I did, as they made sure we didn’t need to worry about anything. We had a great trip on the Rhine and are looking forward to seeing more of the world’s rivers.

W Poulton
Munich Oktoberfest
September 2, 2016

I will gladly recommend your company to friends and family. My recommendation would be for my friends and family to contact Jeanette who organised our trip and went that extra mile for us. She was patient and efficient in her dealings with my questions and changing itinerary.

We will be booking next year’s Oktoberfest through Jeanette as soon as the flights etc become available.

Thank you

Canary Islands
June 13, 2016

I booked an island hopping jaunt round the Canary Islands – ferries & 3 different hotels.

This is one of the best holidays I have ever had – everything went very smoothly travel & hotel wise.

I was really pleased with all the hotels – especially Jardin Tecina and had the most amazing breakfasts at one of them (can’t remember which!)

All in all a great job – many thanks for your help!

Krakow and Berchtesgaden
May 26, 2016

Hi

You very kindly booked a holiday to Krakow and Berchtesgaden in August.

I had a wonderful time especially in Berchtesgaden and was extremely happy with the Edelweiss Hotel.

Frankfurt and Aachen
February 9, 2016

I am writing to thank you for arranging our holiday to Frankfurt and Aachen. We had a wonderful time and good weather.

The Maritim Hotel in Frankfurt was just as we expected it to be with the usual excellent breakfast.

You recommended a change of hotel in Aachen, we are grateful you did, it was a most helpful suggestion.

The travel arrangements all went well and the journey between Aachen and Liege was particularly attractive following the old route via Welkenraedt.

Thank you for helping us to have a really good holiday

Berlin
January 26, 2016

Jan, thank you so much for your kind thought re welcome bottle of wine in the room, it was really refreshing after our long journey. - Which all went very smoothly by the way. The hotel is good, the food is delicious, the bed and pillows are perfect, and there is air conditioning, i would recommend for the future. We are off to explore Berlin before going to Leipzig next, all go!

We were thrilled with your gift Jan, and thank you for all your efforts and hard work, we will certainly recommend you to others.

Germany & Belgium
January 14, 2016

Hello,

Just a quick note to say that we had a fantastic time in Germany thank you.  We walked lots, cycled by the Kiel canal and saw lots of interesting places. The chocolate shops in Brussels were amazing and just about all the bakeries in Germany had delicious food! As you might have imagined, I took quite a few pictures.

Thanks again.

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© Fred. Olsen Travel.
Registered in England and Wales No. 02287241. Olympus House, 2 Olympus Close, Ipswich, IP1 5LN

Bonded by the Association of British Travel Agents (ABTA) and by the Civil Aviation Authority's Air Travel Organisers Licensing (ATOL) scheme, you can look forward to your next adventure with the peace of mind that your money is financially protected in the event of unforeseen circumstances.

Reasons to book with us... Financial protection afforded by our ABTA and ATOL industry bonding, giving you complete peace of mind.
Dedicated team of experienced travel advisors waiting to tailor your holiday to your personal requirements.
We can arrange all of your car hire, airport lounges and much more to make your holiday as easy as possible.