Fred.\ specialises in tailor-made holidays that come in a variety of different shapes and sizes. From superb city breaks to luxurious cruises and even expeditions to the farthest reaches of our planet.
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When will I get my documentation?
Tickets will be sent approximately 10 days prior to departure by e-mail or post. If you have not received your documentation 7 days prior to travel, please e-mail firstname.lastname@example.org clearly stating your booking reference, name and date of departure in the subject line.
What happens if there is a schedule change?
If a carrier advises Fred.\ of a schedule change on your bookings we will notify you of changes over 1 hour. Depending on your chosen method of communication this will be either by e-mail or post.
For changes between 1-4 hours we will send you a new invoice showing the new flight details.
For changes of 4-8 hours we will send you a new invoice showing the new flight details and will request that you contact us within 14 days if you require further assistance with regards to the schedule change. If we do not hear from you within 14 days we will consider this as an acceptance and any further changes will be classed as an amendment and charges will apply.
For changes over 8 hours we will send you a new invoice showing the new flight details and will require you to contact us to discuss your requirement in further details. We will not re-confirm your ticket until you have instructed us to do so.
If you wish to accept a schedule change you can do so by e-mailing us at email@example.com.
Most tickets are electronic (e-tickets). For these, we will send an e-ticket receipt by mail or email, and this is sufficient for travel, as the Airlines hold your reservation electronically in their systems. You may be able to access your e-ticket information on-line by logging into the airlines website. You will need the airline locator number (alphanumeric and six digits), which is shown on your ticket, and the lead passenger name.
Please reconfirm onward flights with the airline locally to ensure that your departure times are correct. Airlines from time to time change their flight schedule and it may not be possible to advise you once you have departed the UK.
How do I cancel my booking?
It is not possible to cancel your booking on line. Please contact us on 01473242678 to cancel or amend a booking.
Please check our booking terms and conditions for cancellation charges, but please note that it will not be possible to cancel your holiday without losing the deposit advised at the time of booking. We therefore strongly recommend you take out suitable insurance to cover you for possible eventualities that would require you to cancel your holiday.
Can I change my flight booking?
Most flight tickets are not refundable or changeable. If your flight ticket states "non-refundable" only, then in some cases changes can be made for a fee this would all be subject to the airlines terms and conditions. If your flight states "non-changeable and non-refundable", then it will not be possible to make changes to your flight booking.
To make changes to your flight please call us on 01473242678 .
Please note that we cannot accept responsibility for flights which you have changed directly on the airline website.
Can I pre-book my seats?
Many flights offer a chance to pre-book seats before departure. This can be done by selecting the 'online-check in' option on airlines' homepage and is usually available within 23-24 hours of the flight departure. Low cost carriers offer a chance to utilise 'Priority boarding' for a fee. We can book this for you but usually charge a handling fee for the service. We, unlike many Tour Operators, always try to book one item of hold baggage per person for each section of the flight.
Please note all documentation should be taken with you on your trip. Although some suppliers do not require the voucher to be presented on arrival, the majority will require this as form of payment. For customers with pre-arranged tours or transfers it is advisable that you reconfirm pick times with the supplier locally.
Who do I contact for general enquiries about my booking?
For general enquiries, including seating, baggage and meal requests, cancellations and amendment queries, please email firstname.lastname@example.org, clearly stating your booking number and your date of departure in the subject line or call 01473242678.
What is the baggage allowance for my flight?
Your baggage allowance will usually be shown on your e-ticket or on the itinerary sent with your paper ticket (if applicable). If you are unsure about baggage allowance please email email@example.com, clearly stating your booking number and your date of departure in the subject line or call 01473242678. Please note some airlines do not include any free baggage allowance and may charge for hold baggage at check-in.
Does my flight baggage allowance include hand luggage?
No. Always check the exact hand luggage allowance with your airline prior to packing. A general guide is that hand luggage should not exceed height 450mm x width 350mm x depth 200mm. Most airlines have a hand luggage measurement gauge at check in.
If you are taking hand luggage please remember that rules regarding liquids remain in place. Liquids, gels and cosmetics exceeding 100ml are not permitted in hand luggage, and smaller containers must be taken in a transparent plastic bag.
Where can I book my Travel Insurance?
Travel insurance specialists P J Hayman & Company Limited are pleased to offer 'Travel Plus - 'added value' travel insurance for the leisure traveller providing wide-ranging flexible cover. Please see the Travel Insurance Policy section for further details.
Please call us on 01473242678 If you have further questions or to buy your insurance.
Where is Fred.\ office?
If you want to write to us, or pop in for a visit, you can find us at:
2 Olympus Close